Privacy Policy

Effective Date: January 1, 2025

Dheepam Consultant ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website (dheepamconsultant.com) or engage our professional services.

By using our website or services, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our website:

Personal Information You Provide:

• Identity Information: Full name, date of birth, PAN card number, Aadhaar number (where required for service delivery)
• Contact Information: Email address, phone number, postal address
• Business Information: Business name, GST number, company registration details, Director Identification Number, business turnover and financial information necessary for providing our services
• Financial Information: Bank account details, income details, tax-related documents • collected only as necessary for service delivery and subject to strict confidentiality
• Communication Data: Messages, emails, WhatsApp communications and any information you share when contacting us or requesting services
• Career Applications: Resume, employment history, educational qualifications submitted through our careers page

Information Collected Automatically:

• IP address, browser type, operating system, device information
• Pages visited, time spent, referring URL and other analytics data
• Cookie data and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide the tax, GST, accounting, registration and compliance services you have engaged us for
• Client Communication: To communicate with you about your services, respond to queries, send reminders about filing deadlines, and provide updates on regulatory changes
• Compliance Obligations: To meet our own regulatory and legal obligations as a professional consultancy firm, including maintaining client records as required by law
• Quality Improvement: To improve our services, website experience and client communications
• Marketing (with consent): To send you newsletters, tax tips and service updates • only if you have opted in. You may unsubscribe at any time.
• Legal Protection: To protect our legal rights, resolve disputes and enforce our agreements
• Recruitment: To evaluate job applications submitted through our careers page

3. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. Our security practices include:

• Encrypted storage and transmission of sensitive data (SSL/TLS)
• Restricted access to personal and financial information on a need-to-know basis
• Regular security reviews of our systems and processes
• Secure document management and disposal practices
• Staff training on data protection and professional confidentiality
• Password protection and multi-factor authentication for internal systems

While we implement these safeguards, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to protect your information.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage. The types of cookies we use:

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics). Data collected is aggregated and anonymized.
• Preference Cookies: Remember your preferences and settings for a better experience.

You can control cookies through your browser settings. Disabling certain cookies may limit website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

5. Third-Party Sharing

We do not sell, trade or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Government Authorities: Sharing with Income Tax Department, GST authorities, MCA/ROC, or other regulatory bodies is required as part of providing our services • this is done only with your engagement and authorization
• Service Providers: We may use trusted third-party service providers (e.g., email services, cloud storage, accounting software) who assist in our operations. These parties are contractually obligated to handle your data securely and may not use it for their own purposes
• Legal Requirements: We may disclose information if required by law, court order or governmental authority
• Business Transfers: In the event of a merger, acquisition or sale of our business, client data may be transferred to the acquiring entity, subject to the same privacy protections

6. Data Retention

We retain your personal information for as long as necessary to provide our services, meet legal obligations and resolve disputes. Specific retention periods:

• Tax and financial records: Minimum 8 years (as required by Indian tax laws)
• Company compliance documents: 8 years from filing date
• General client correspondence: 5 years after engagement ends
• Job applications: 6 months from application date (rejected applications)
• Website analytics data: 26 months

Upon expiry of these periods, data is securely deleted or anonymized.

7. Your Rights

As a data subject, you have the following rights with respect to your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information, subject to our legal retention obligations
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time by contacting us or using the unsubscribe link in emails
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal information for certain purposes

To exercise any of these rights, please contact us at privacy@dheepamconsultant.com. We will respond within 30 days of your request.

8. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child without parental consent, we will take immediate steps to delete it. If you believe we may have collected information from a minor, please contact us immediately.

9. Policy Updates

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, services or legal requirements. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. Contact Us for Privacy Concerns

If you have any questions, concerns or complaints about this Privacy Policy or our data practices, please contact us:

We take all privacy concerns seriously and will work with you to resolve any issues promptly and in accordance with applicable Indian law, including the Information Technology Act, 2000 and relevant rules thereunder, as well as the Digital Personal Data Protection Act, 2023.